Refund & Cancellation Policy

Legal

Effective Date: September 2, 2026

This Refund & Cancellation Policy applies to all products and services offered by Owl Logic LLP, operating under the brand The Why’s Owl™ and TotemSayer™, through its website and associated platforms.

By purchasing any program, coaching service, Clarity Call or digital offering, you acknowledge that you have read, understood and agreed to this Refund & Cancellation Policy.

At The Why’s Owl™, TotemSayer™ our programs are designed to deliver transformational learning through digital content, live experiences and coaching.

Due to the nature of our services, including immediate access to digital resources, intellectual property, limited-capacity programs and reserved coaching time:

All sales are considered final unless otherwise expressly stated in writing.

Payments are non-refundable and non-transferable once enrolment is confirmed or access has been provided, subject to the specific terms set out below.

Refund, cancellation or reimbursement claims shall not be entertained after purchase or enrolment except where expressly provided under this Policy or required by applicable law.

Please review the program details, fees, commitments and applicable terms carefully before making any payment.

This Policy applies to our digital learning experiences, including but not limited to:

Shakti Ascension™

Inner Shakti™ 7-Day Reset

TotemSayer™ Level 1

For digital programs:

All sales are final.

Once enrolment has been confirmed or access has been granted to a program, course portal, downloadable resource, live experience or online content, fees paid are non-refundable and non-transferable.

No refund, cancellation or partial refund will be provided due to:

change of mind;

failure to participate or complete the program;

personal circumstances;

scheduling conflicts;

inability to attend live sessions;

failure to access available content or resources; or

dissatisfaction with individual outcomes.

Refund or reimbursement claims shall not be entertained except where expressly provided under this Policy or required by applicable law.

Applications for the paid 1:1 Clarity Call with Nankii Siingh are subject to review.

Payment of the Clarity Call fee does not guarantee acceptance or confirmation of the call.

Our team will review your application before confirming your 1:1 Clarity Call.

If your application is not accepted, your Clarity Call fee will be refunded in full.

If your application is accepted and your Clarity Call is confirmed, the Clarity Call fee becomes non-refundable.

Once the call has been confirmed, no refund will be provided if you subsequently cancel, fail to attend, change your mind or decide not to proceed with Shakti Ascension™.

The Clarity Call is solely for determining whether Shakti Ascension™ is the right fit. It is not a coaching, healing, reading or consultation session.

If you attend the Clarity Call, are selected for Shakti Ascension™ and choose to enrol:

You must be prepared to make an initial payment of ₹72,000 during the Clarity Call to confirm your enrolment.

The ₹72,000 payment forms part of the total Shakti Ascension™ program fee.

Your enrolment is confirmed upon successful receipt of this payment.

The ₹72,000 initial payment is non-refundable and non-transferable once paid.

By making this payment, you confirm your decision to enrol in Shakti Ascension™ and agree to the applicable program, payment and refund terms.

All fees paid towards Shakti Ascension™ are final, non-refundable and non-transferable once enrolment is confirmed.

This includes the initial ₹72,000 enrolment payment and all subsequent instalments or payments made towards the program.

Refunds will not be provided for change of mind, personal circumstances, scheduling conflicts, inability or failure to participate, failure to complete the program, or a decision to discontinue after enrolment.

Individual results or dissatisfaction with outcomes do not create an entitlement to a refund.

Requests or claims for refunds, cancellations or reimbursements after enrolment shall not be entertained, except where required by applicable law.

Private coaching sessions are reserved exclusively for each client. Accordingly:

Coaching fees are non-refundable.

Requests to reschedule must be made at least 24 hours before the scheduled appointment.

Appointments cancelled with less than 24 hours’ notice may be forfeited.

Missed appointments or “No Shows” are not eligible for a refund or replacement.

Where sufficient notice is provided, we will make reasonable efforts to reschedule the session, subject to availability.

Where a particular service has its own written booking or cancellation terms, those specific terms will also apply.

Where payment plans are offered:

You agree to complete all scheduled payments in accordance with the payment schedule accepted at the time of enrolment.

A payment plan is a facility to pay the agreed program fee in instalments and is not a pay-as-you-go arrangement.

Choosing not to continue or participate in a program does not automatically cancel your remaining payment obligations.

Payments already made remain non-refundable.

Failure to make scheduled payments may result in:

suspension of program access;

removal from live sessions;

withholding of certificates, where applicable; and

recovery of legitimately outstanding amounts where legally permissible.

If you believe you have been charged more than once for the same purchase, charged an incorrect amount, or experienced a genuine payment-processing error, please contact us immediately.

Verified duplicate or incorrect payments will be corrected or refunded as applicable.

Where a refund is approved or payable under this Policy, including where a Shakti Ascension™ Clarity Call application is not accepted, the refund will be processed to the original payment method within 5–7 working days, subject to payment provider and banking timelines.

Refunds may be considered where:

an incorrect amount has been charged due to a processing error;

a duplicate payment has occurred; or

Owl Logic LLP is unable to deliver the purchased service for reasons within its control and an appropriate alternative cannot be provided.

Any such request must be submitted in writing to support@thewhysowl.com.

Supporting documentation or transaction information may be requested before the matter can be reviewed.

Nothing in this section limits any rights available to you under applicable law.

If you have a concern regarding a payment, program or service, please contact us first so that we have an opportunity to review and address the matter.

Initiating a chargeback or payment dispute does not alter the refund terms agreed to at the time of purchase.

Where appropriate, Owl Logic LLP reserves the right to suspend access to the relevant programs or services while a payment dispute is being investigated.

We may provide the relevant payment provider, bank or financial institution with transaction records, accepted purchase terms, program-access records, communications and other relevant information when responding to a dispute.

Owl Logic LLP reserves the right to pursue recovery of legitimately outstanding amounts where legally permissible.

From time to time, Owl Logic LLP may reasonably update:

program schedules;

lesson order;

facilitators;

delivery methods;

learning platforms; or

supporting resources.

Such reasonable changes are intended to support the delivery and participant experience and shall not, by themselves, constitute grounds for cancellation or refund where the core program or service purchased continues to be delivered.

Unless expressly agreed otherwise in writing:

All enrolments, coaching bookings and program access are personal and non-transferable.

Purchased access may not be transferred, assigned, shared or sold to another individual.

Payments cannot be transferred towards another person, program or service unless expressly approved by Owl Logic LLP in writing.

The Why’s Owl™ provides educational, coaching and personal development services intended to support self-awareness, personal growth and transformational learning.

Participation in any program or service does not guarantee any particular personal, emotional, professional, health, relationship or financial outcome.

Individual experiences and results vary depending on numerous factors, including personal circumstances, participation, implementation and commitment.

Nothing provided through our website, coaching sessions, programs or digital resources should be interpreted as medical, psychological, psychiatric, legal or financial advice.

You remain solely responsible for the decisions and actions you take as a result of participating in our programs or services.

Lack of a particular result does not, by itself, constitute grounds for a refund.

Nothing in this Refund & Cancellation Policy is intended to exclude or restrict any statutory rights that cannot legally be excluded or restricted.

For questions regarding this Refund & Cancellation Policy, billing errors or refund matters, please contact:

Owl Logic LLP

Lane No. 13, Turner Road

Clement Town, Dehradun

Uttarakhand – 248002

India

Email: support@thewhysowl.com

Website: thewhysowl.com

The Why’s Owl™, TotemSayer™